Frequently asked questions

We serve Houston and many surrounding communities, including Katy, Sugar Land, Pearland, Spring, The Woodlands, and communities in between. Call if your area is not listed; we can often accommodate.

As early as you can. Advance notice gives us the best chance of matching your preferred time, but it is still worth calling when plans come together later.

Yes. Tell us the expected duration when you book. We can wait and drive the rider home when the appointment is finished.

Yes. We come to the door, offer a steadying arm when requested, and help the rider get comfortably settled in the vehicle.

Our vehicle comfortably accommodates walkers, canes, and folding wheelchairs. We are not currently equipped for non-folding power wheelchairs. Call us so we can talk through what the rider uses and what help would be useful.

Usually, yes. Tell us how many people will travel when you request the ride so we can confirm the arrangement.

Datam provides private, pre-scheduled senior transportation and non-medical companion assistance. We are not an emergency service. Call 911 when immediate help is needed.

Our rates start at $45 per hour with a 2-hour minimum, and waiting time during appointments is included. A typical doctor’s visit runs about $90 to $135. Longer trips, extra stops, or destinations outside our service area may cost more — we always confirm your exact price before the trip is scheduled. Call us at (713) 751-9130 and we’ll give you a straight answer.

After the ride, you can pay by card through a secure invoice we send you, or arrange another method with us in advance.

Yes. Recurring rides are a good fit for therapy, appointments, errands, and regular community activities.

Let us know as soon as you can. Because we plan each ride in advance, we can talk through the timing and the best way to get the rider home.

Yes. Every ride is pre-scheduled with the same driver, so your family knows who to expect.

Yes. We can help with the cart, bags, loading and unloading, and carrying items to the door.

Call us as soon as plans change. Our cancellation terms will be confirmed with you before the ride is booked.

You speak directly with the owner, every detail is confirmed before the ride, and the same driver handles each trip. If you would like, we can call or text when your parent is safely home.